IT Billing System Support (BigTV) di PT First Media Group

		Company : PT First Media News Industry : Entertainment Website : http://www.beritasatu.com Contact Person : HRD Description : Beritasatu.com adalah situs berita dan opini yang memiliki keunggulan pada kecepatan, ketepatan, kelengkapan, pemilihan isu yang tepat, dan penyajian yang memperhatikan hukum positif dan asas kepatutan. Jurnalisme yang kami terapkan adalah Jurnalisme Positif, yakni aktivitas jurnalistik yang dijalankan dengan baik dan benar sesuai kaidah jurnalistik dan asas kemanusiaan agar berita dan opini yang disajikan tidak saja objektif dan bermakna, melainkan juga mampu membangkitkan optimisme dan perilaku positif para pembaca. Beritasatu.com adalah situs berbahasa Indonesia yang memosisikan diri sebagai teman pembaca selama 24 jam, tujuh hari seminggu. Dengan menyuguhkan berita setiap detik tanpa henti, kami ingin mewarnai hidup Anda. Karena itu, kami menggunakan tagline "Warnai Hidupmu".
	Lowongan pekerjaan sebagai IT Billing System Support (BigTV) - First Media Group Job title IT Billing System Support (BigTV) - First Media Group Job function IT/MIS, Programmer Job level Entry Level Work location Tangerang Level of education Bachelor's Degree Major Engineering Comp uter Engineering Telecommunication Work experience At least 2 years Offering salary Rp 2 million - Rp 3 million Last Update 14 Nopember 2013 Closing date 21 Nopember 2013
	Job Description
	- Resolve all technical issues related to the product utilizing excellent customer service skills of billing system - Problem solving skills, and technical thinking/reasoning skills following established support process and metrics guidelines - Measure and analyze incoming software issues to determine root causes and develop technical and training solutions to minimize re occurrences and severity and report results to manager - Support customers in the installation, upgrades, use, and error resolution of the product - Accurately document all customer issues, resolution steps, and gather feedback in support tracking software to enhance identifying and reporting trends leading to recurring technical problems - Develop and publish Support Knowledge base articles for internal and external users for use in troubleshooting, training, and other areas as defined - Quick learner, eager to leverage new technologies in a dynamic team environment and educate self on new releases as well as test functionality and report on issues found - Ability to handle several priorities and manage knowledge of multiple products and their features - Gather and forward customer feedback and suggestions for product improvement. - Knowledge of Oracle Database and Query
	Requirement
	- Age between 25 - 35 years old - Candidate must possess at least a Bachelor's Degree, Engineering (Computer/Telecommunication) or equivalent. - Required skill(s): crm system, SMS System. - At least 2 year(s) of working experience in the related field is required for this position - Applicants must be willing to work in Karawaci